Request account deletion
To delete your Falls account and its associated TuneFalls data, contact Quick Lateral using the email address you use for Falls. You do not need TuneFalls installed.
Email: hello@tunefalls.com
Subject: Delete my Falls account
Ask us to delete your Falls account and associated TuneFalls data. We may ask you to verify that you own the account before completing the request. Never send your password, Plex token, or payment card details.
If the button does not open an email app, copy the address and subject above into your preferred email service. We will confirm the outcome by email.
What your request covers
- Your Falls account profile and sign-in access.
- TuneFalls stations, thumbs, listening history, and other data stored by Falls sync.
- Any subscription associated with the account: tell us if you have an active plan so cancellation can be handled with the deletion request.
Falls accounts are shared across Falls apps. Deleting the account affects access to those apps. If you only want your TuneFalls sync data removed, say so in your request.
What stays on your devices and Plex server
Your Plex account and the music on your Plex server are separate and remain unchanged. To remove downloaded music and local TuneFalls data from your phone, clear the app's storage in Android settings or remove the app. Uninstalling alone does not delete your Falls account or data already stored by sync.
Retention
We use the details you provide to verify and handle your request. If specific records must be retained for legal obligations, we will explain what is retained and why when handling your request. Usage events identified only by a random install ID are not linked to your Falls account by the app; see our privacy policy for details.